Terms of Service

1. Who these Terms apply to

These Terms govern marketing site visitors and individuals accessing the AI Agents Marketplace. Use of the marketplace by a healthcare organization is also subject to a separate order form and, where applicable, a Business Associate Agreement (BAA). If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

2. Accounts and access

You agree to provide accurate information and to keep your credentials confidential. You are responsible for activity in your account and must notify us promptly of any unauthorized use. We may suspend or terminate access where required to protect the Services, comply with law, or address a material breach of these Terms.

3. Acceptable use

You agree not to:

• Use the Services to violate any law or third-party right.
• Submit information to an agent that you are not authorized to share.
• Attempt to disrupt, reverse engineer, or probe the Services other than as permitted in writing.
• Use the Services to develop a competing product, or to train a model that competes with the Services.
• Resell, sublicense, or expose the Services to third parties except as expressly authorized.

4. AI outputs and clinical responsibility

The Services generate outputs based on the inputs you and your organization provide. Outputs are decision support, not medical advice or a clinical decision. A qualified clinician must review and approve any output before it is relied on for diagnosis, treatment, billing, or other clinical or operational use. The Services are not a substitute for professional medical judgment. You are responsible for use of the Services in your environment.

5. Customer content

You retain all rights in the content you submit to the Services. You grant us a limited license to host and process that content solely to provide and secure the Services. We do not use your content or Protected Health Information to train foundation models or any model used for other customers.

6. Intellectual property

The Services, including the marketplace software, agent configurations, documentation, and brand assets, are owned by Health Innovators and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms and any applicable order form.

7. Third-party agents and integrations

The marketplace may include agents and integrations provided by third parties. Your use of any third-party agent or integration is also subject to that provider’s terms. We are not responsible for third-party services, and inclusion in the marketplace does not constitute an endorsement for any specific clinical purpose.

8. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, except as expressly stated in a signed order form. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade practice.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, or data, arising out of or related to the Services. Each party’s aggregate liability arising out of or related to the Services will not exceed the fees paid by the customer to Health Innovators for the Services in the twelve months preceding the event giving rise to the claim, or, where no fees have been paid, the equivalent of one hundred U.S. dollars.

10. Indemnification

You will defend and indemnify Health Innovators against third-party claims arising from your breach of these Terms, your content, or your use of the Services in violation of law or any third-party right, except to the extent caused by Health Innovators.

11. Term and termination

These Terms apply while you use the Services. You may stop using the Services at any time. We may suspend or terminate access for material breach, security risk, or as required by law. Sections intended to survive termination (including ownership, disclaimers, limitations, and dispute resolution) will continue to apply.

12. Changes to the Services or Terms

We may update the Services and these Terms from time to time. For material changes to the Terms we will provide reasonable notice. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Disputes will be resolved exclusively in the state or federal courts located in Delaware, and the parties consent to personal jurisdiction in those courts.

14. Contact

Questions about these Terms? Email legal@healthinnovators.digital or write to us via our contact form.